Customer Service

Long-Standing Experience Secures Maximum Availability

The MWM brand looks back on almost 150 years of experience in the production of gas engines and decentralized energy supply plants (cogeneration plants). All along, one principle has never changed: Availability of the plant is a decisive precondition for efficiency. For this reason, MWM quality is not only limited to high-quality gensets and plants, but is also evident in progressive service concepts. MWM is a reliable partner that is always ready to provide its customers with competent assistance.

MWM Service: Competence and Customer Proximity

A comprehensive service portfolio especially designed for MWM plants is available around the clock. During the first phone call, the regional partner will clarify all required issues. The entire process is controlled by MWM.

Immediate Support via Remote Diagnosis

The MWM Online Portal ensures direct support and quick diagnosis. A phone call is sufficient to request the specialists of MWM to analyze the particular plant via remote data connection. Computer-based remote diagnosis of your gas engine and remote parameterization ensure optimum availability.

Here you can find the responsible service organization:

Service brochure

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MWM Service Tutorial Video #1

Do it the smart way
Basic Maintenance Tips
Episode 1: Spark Plug Replacement

Contact Service

Caterpillar Energy Solutions GmbH
MWM Service
Carl-Benz-Strasse 1
68167 Mannheim
T +49 6 21/3 84 - 0
F +49 6 21/3 84 - 88 00
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